Bluegum Ability Exit and Transition Policy
Bluegum Ability recognises that exiting and transitioning to a new service can be a daunting and stressful time for the individuals we support and their family members. We are committed to providing professional and well-planned support throughout this process. This procedure applies to individuals who choose to commence receiving support from another service provider.
NDIS Obligations
As a provider of NDIS-funded Disability Supports, Bluegum Ability is obligated to ensure:
- a planned, individualised transition to another provider or the community, facilitated in collaboration with each person and their support network, and that the plan is documented, communicated, and effectively managed;
- any risks associated with transition are identified, documented, and responded to.
Transition for Clients Exiting Bluegum Ability Services
When a person we support is considering exiting Bluegum Ability services or transitioning to another provider, our staff will meet with the individual and their support network to discuss their reasons for leaving. We aim to understand any issues we may assist with or make adjustments to improve their experience.
Bluegum Ability staff can assist the person in exploring whether:
- reshaping supports could allow them to continue with Bluegum Ability;
- increasing personal capacity could better suit a decreased level of service;
- alternative services or activities are available;
- the exit is due to a natural completion of service, such as Support Coordination.
During this process, the person should be supported in a manner that allows them to exercise their right to have choice and control over their supports and services, as well as how these are delivered. If the individual, with their support network, decides to exit Bluegum Ability, we will support them in exploring alternative services as appropriate.
Additional Support Requirements and Modifications
All relevant information should be provided promptly to the new provider to ensure arrangements are in place before the person begins services. This includes any necessary modifications to a bedroom, access, vehicle, arrival of equipment, safeguarding measures, health requirements, behaviour support needs, and staff training.
Introduction to the Local Community
Introducing the person to their new environment, including housemates, staff, other clients, and the broader community, is an important part of the transition process. This may require several visits, depending on the person’s needs and available support. Bluegum Ability will work collaboratively with the new provider to ensure these introductions occur.
Maintaining Relationships, Friendships, and Community Connections
Where possible and appropriate, efforts should be made to farewell other Bluegum Ability clients, staff, service providers (if relevant to service delivery), neighbours, and the community. Established friendships and connections should be supported to continue post-departure, including arranging email, virtual meetings, phone contact, and visits.
Change of Address
It is essential to inform relevant service providers of the individual’s new address. This includes notifying NDIS, Centrelink, health professionals, Behaviour Support professionals, banks, and other essential contacts as needed.
Sharing of Information
Where the individual consents, key support documents should be shared with the new service provider to ensure continuity of support. If consent is not provided, the individual should receive a copy of their key support documents.
Exiting the Individual from Bluegum Ability Operational Systems
Completing the operational exit process ensures that individuals are removed from Bluegum Ability’s systems, maintaining accurate data and avoiding charges for services no longer received. Bluegum Ability will manage personal information in line with our Privacy and Confidentiality Policy Guideline.
Enquiries, Feedback or Complaints
If you have any questions, concerns, or complaints regarding a client transition to new services, please contact us:
Bluegum Ability
Email: admin@bluegumability.comPhone: 0400255338
Teams: Chat with us on Teams
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on our website, and the “Last Updated” date at the top of this policy will be amended accordingly.
Get in Touch
For any further information about how Bluegum Ability manages the smooth and safe transition of clients, please contact us.
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