Privacy Policy for Bluegum Ability
Last Updated: November 2024
At Bluegum Ability, we are committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Scope
This Privacy Policy applies to all personal information collected by Bluegum Ability through our interactions with clients, employees, contractors, and third parties. This includes information collected through our website, in-person meetings, phone calls, emails, and other communication methods.
2. What Information We Collect
We may collect the following types of personal information, including but not limited to:
- Personal Details: Name, date of birth, gender, contact information, emergency contacts, and National Disability Insurance Scheme (NDIS) information.
- Health and Medical Information: Health conditions, disabilities, medical records, and information required to provide appropriate support and care.
- Financial Information: Payment details, bank account information, and NDIS funding details if applicable.
- Employment Information: For employees, we may collect employment history, qualifications, tax file number (TFN), and other information required for employment.
- Other Information: Any additional information necessary for us to provide services to clients or to meet our legal obligations.
3. How We Collect Personal Information
We collect personal information in various ways, including:
- Directly from you: When you fill out forms, apply for our services, or communicate with us.
- Through third parties: For example, from family members, carers, or health professionals when authorised to provide such information.
- Automatically: Through our website, cookies, and other online tracking technologies.
4. Purpose of Collecting Personal Information
We collect and use personal information for purposes including, but not limited to:
- Providing disability services and support tailored to individual needs.
- Communicating with clients, family members, and carers about services and care plans.
- Complying with legal and regulatory obligations, including reporting requirements.
- Processing payments and managing funding, including NDIS claims.
- Recruiting, hiring, and managing employees and contractors.
5. Disclosure of Personal Information
We may disclose personal information to:
- Service providers and contractors who assist us in providing services (e.g., healthcare professionals, transport providers).
- Regulatory and government bodies where required by law, including the NDIS and Centrelink.
- Third parties authorised by you, such as family members, guardians, or advocates.
- IT and cloud service providers for secure data storage and processing.
We do not share personal information with third parties for marketing purposes.
6. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure storage systems, access controls, and encryption where necessary. We ensure that third-party providers we work with comply with Australian privacy laws and data protection standards.
7. Access to and Correction of Personal Information
You have the right to access and request correction of the personal information we hold about you, subject to certain exceptions allowed by law. If you would like to access or update your information, please contact us (details below). We will respond to your request within a reasonable time.
8. Cookies and Online Tracking
Our website may use cookies and other tracking technologies to improve user experience, analyse site traffic, and tailor content. You may choose to disable cookies through your browser settings, although this may affect your use of some features on our site.
9. Overseas Disclosure
Bluegum Ability may store data in cloud-based services that operate outside of Australia. If personal information is transferred overseas, we ensure it is managed in compliance with Australian privacy laws and that adequate safeguards are in place.
10. Complaints and Enquiries
If you have any questions, concerns, or complaints about how we manage your personal information, please contact us:
Bluegum Ability
Email: admin@bluegumability.comPhone: 0400255338
Teams: Chat with us on Teams
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on our website, and the “Last Updated” date at the top of this policy will be amended accordingly.
12. Additional Information for NDIS Participants
For clients receiving services under the NDIS, we are committed to complying with NDIS quality and safeguarding requirements. If you have questions about how we manage your information in relation to NDIS services, please contact us directly.
Get in Touch
For any further information about this Privacy Policy or our privacy practices, please contact us.
Contact Us Today